FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Orders are processed within 1–3 business days. U.S. delivery takes 3–7 business days via USPS. International shipping times vary by location.
Do you offer free shipping?
Yes! We offer free U.S. shipping on all orders over $100. For orders under $100 and international orders, shipping rates are calculated at checkout based on your location.
Do you ship internationally?
Yes! We ship worldwide. International shipping rates and delivery times are calculated at checkout based on your location.
How can I track my order?
Once your order ships, you'll receive an email with your tracking number. You can also track your order directly on our website using the tracking link in your order confirmation.
Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. Items must be unworn, unused, with tags, and in original packaging. Contact us at loyalsons.info@gmail.com to start a return.
How do I exchange an item for a different size?
The fastest way is to return your item and place a new order for the size you need. This ensures you get your preferred size as quickly as possible.
Who pays for return shipping?
We'll provide you with a return shipping label and instructions once your return is approved.
Product & Sizing
What size should I order?
Check our size guide on each product page for detailed measurements. Our tees have a relaxed, regular fit. If you're between sizes, we recommend sizing up for a more comfortable fit.
What is the fabric quality?
All our tees are made from premium 230g combed cotton – heavyweight, luxury fabric that's built to last. This is significantly heavier and higher quality than standard t-shirts.
How should I care for my Loyal Sons tee?
Machine wash cold, wash inside out to prevent design fading, tumble dry low, do not bleach. Iron inside out if needed.
Will the design fade or crack?
Our designs are made to last. Following the care instructions (wash inside out, cold water) will keep your tee looking fresh for years.
Payment & Security
What payment methods do you accept?
We accept all major credit cards, debit cards, and other secure payment methods through our checkout.
Is my payment information secure?
Absolutely. All transactions are encrypted and processed through Shopify's secure payment system. We never store your credit card information.
Contact & Support
How can I contact customer support?
Email us at loyalsons.info@gmail.com and we'll get back to you as soon as possible.
Can I cancel or modify my order?
Contact us immediately at loyalsons.info@gmail.com. If your order hasn't shipped yet, we'll do our best to help you modify or cancel it.
Do you restock sold-out items?
Some items are limited drops and may not restock. Follow us on social media or sign up for our newsletter to stay updated on restocks and new releases.